13/07/2020 – News / Technology / Service App / Digital / Maritime / Cranes / Liebherr
Liebherr develops remote service app
Liebherr has expanded its digital product portfolio for crawler cranes, deep foundation equipment and maritime cranes with the development of a Remote Service tool. The technology is proving particularly advantageous during the current Covid-19-related restrictions.
The new Remote Service app improves assistance through visual information and so leads to faster and easier troubleshooting. As part of an extended test phase, all customers will have free access to the new app until the end of 2020.
Real-time customer support
Audio and video calls, a chat function, screen sharing, image and document exchange, as well as white-boarding functions are some of the features that have been integrated in the tool. These enable real-time, fast and effective customer support from Liebherr experts worldwide.
Over the past 12 months, Liebherr has tested the tool in remote locations and challenging situations in order to meet and adapt to customer requirements. During this phase, a lot of experience has been gained and a high level of positive feedback has been received.
External factors such as the current pandemic have proven how indispensable the new Remote Service tool can be. In April this year, Liebherr’s major customer Adani Murmugao Port Terminal Pvt. Ltd – located in Ahmedabad, India – required immediate assistance for one of their Liebherr machines; however, attendance on site was not permissible. Using Remote Service the Liebherr engineers instructed the Adani staff how to remove the defect pump, inspected the condition of the gearbox remotely, and then guided the site staff through the installation of the new pump.
Free access throughout 2020 for all customers
Due to the current pandemic situation worldwide, Liebherr has decided to accelerate the market launch of Remote Service in terms of an extended test phase. This means all Liebherr customers now have the opportunity to use the Remote Service App free of charge until the end of 2020. A laptop, tablet or smartphone and an internet connection are all that are needed.
In addition to Remote Service, Liebherr offers a number of digital solutions that make the daily jobsite planning, operation and service considerably easier. Amongst others, These include the fleet and fleet management system LiDAT, the crane data analysis tool LiDAT smartApp and the online portal MyLiebherr.