10/05/2019 – News / Maritime / Shipping / Customs / Technology / Maersk / Europe

Maersk becomes first container shipping firm to offer digital Ocean Customs Clearance

Maersk becomes first container shipping

Maersk has launched Customs Clearance online shipping management platform in seven European countries – Germany, France, Denmark, The Netherlands, Poland, United Kingdom and Spain – with the goal of expanding this offering across the world by the end of 2019.

Every port in every country puts cargo through many different rules, regulations and laws that complicate a trader’s life. If a delay occurs, it can cause increased expenses such as storage costs, fines, and penalties, resulting in additional problems for importers and exporters. Maersk’s new platform is seen as a move to help simplify such processes and procedures.


“This new one-stop-shop allows us to timely and efficiently handle export and import declarations for our customers,” remarked Vincent Clerc, Chief Commercial Officer of A.P. Moller - Maersk. “The solution provides downstream benefits of full governance and compliance, eliminates the need to provide a quote as pricing is displayed online, saving three to five minutes per quote.


“In other words, it saves our customers time, money and headaches, reducing the number of intermediaries they deal with from three or four to just one, as well as paperwork, which subsequently reduces the time spent on transactional procedures. Time saved they can then devote to grow their businesses,” he added. 


Results of German pilot


Maersk has already piloted this Ocean and Customs Clearance shipping management platform in Germany for almost two years, with good feedback from clients.


“It is perfect to book our service request only with one online platform without contacting further operational departments,” stated Robert Weber from Speditionsabteilung at Neenah Gessner GmBH. “We prefer local language and we appreciate collaboration between the responsible departments within Maersk. We welcome the possibility to have all Customs House Brokerage documents uploaded on the internet platform (quick plus easy handling). It would be good to have one invoice handling in the future, but okay for now. The Customs House Broker service provided by the relevant departments is excellent.” 


This new functionality will cover all types of cargo for all Maersk brands, the company has stated.


Find out more about Ocean Customs Clearance here: https://www.maersk.com/solutions/shipping/cargo-and-financial-services/custom-house-brokerage

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