01/12/2021 – Retail / Technology / Cashless / Contactless / ADNOC / UAE
ADNOC Distribution launches next-generation retail experience
ADNOC Distribution, the UAE's largest fuel convenience retailer, has become the Middle East’s first fuel retailer to launch a next generation retail experience – a fully autonomous and contactless and cashier-less ADNOC Oasis store.
The UAE’s new technologically advanced store experience offers state-of-the-art cashless and contactless payment system and an AI tech enhanced shopping environment.
No more queues or waiting
Busy customers will no longer have to queue or wait for staff to become available – and unlike existing self-service terminals in retail outlets, there is no need to scan items. Customers need only tap in with a bank card or an Emirates ID, scan the QR code, pick up the items they need, and then simply walk out.
Payment is taken after the customer leaves the store – either through the app or the bank card used to enter the store – with all details of purchase stored in the app or through an e-receipt.
Every shelf in the store is equipped with an electronic LED screen that digitally displays the price as well as any current promotions. Offers and promotions will also be added and updated in real time, with prices adjusted accordingly – ensuring customers get the best deals as they become available.
Accurately tracking the customer’s shopping experience
Where previous technology has only used cameras to track customers throughout the store, the new ADNOC Oasis also utilises cutting-edge technology via weight sensors on shelves, enabling both camera and weight sensing information to more accurately track the customers' shopping, and ensure optimal accuracy and speed for the generated customer basket.
In addition to picking up snacks or essentials, another unique offering at ADNOC Go stores will be the opportunity to grab fresh coffee and food. Customers will also be able to shop as a family using a single QR code for entry. Once family members have scanned the code and entered the store, they will be tracked as a group and all items taken from the shelves by anyone in the group will be added to a single virtual basket.